FAQ

Oh hey! Yeah that's still us! We've evolved SO far past face painting and offer so many other services now that we rebranded & changed our name officially back in 2020

Far too often we would arrive at an event to face paint and see someone else was there balloon twisting and installing a balloon arch, and we’d have to tell the client “Hey so - you know, we could have done that too, and saved you time by not having to coordinate all of these other vendors, and paying all of their fees, and we would have given you a really sweet deal for using us for all of the services”

“What!? I had no idea! Your name just said ‘Face Painting’ in it so I assumed you didn’t do anything with balloons”

….but there were more…. Places to click on the website….it said… balloon twisting right at the top… but okay!”

Hence: rebrand

No (sorry) but we are asked that a lot - but this is what the whole robot thing is all about:

We are told time and time again how quick and efficient we move when we’re working for our clients at an event.

When you work with us: you get the luxury Jetson treatment

and just like the Jetsons: it’s like you’ve hired actual robots to complete these tasks for you

That’s a pretty big deal: not everyone has a robot to complete their tasks

Also my (Me, hi, Nikki) last name is skrobot (which sounds exactly how it’s spelled: skuh-Robot)

Sometimes families love us so much that they book us years in advance for their next child’s bat mitzvah, or they had us for their child’s sweet 16th birthday and then they hold the date for that child’s grad party - yes: this has happened more than once.

Sometimes it’s a very slow week and we can take an event with about 72 hours notice

There is a celebration on every single day of every single week - and we may be hired for it or we may not be: but I always tell people not to wait and not to hesitate because the date might be available when you went to bed at 9:00 but someone could come along at 3 in the morning and click “Reserve my date” and put $250 down to hold it before you wake up the next morning

Bookings at the very last minute are subject to rush fees as well

Nikki & Thomas are in the Rockin’ Robot HQ in West Bloomfield, Michigan very close to the borders of Commerce, Waterford, and Keego Harbor

That doesn’t mean we won’t leave the area: we started our business in Ann Arbor and have quite a client base in that region, and spent some time living in Royal Oak as well where we have a lot of clients too

We will go anywhere you want us to go, honestly

We can cover a large radius in Metro Detroit and Southeast Michigan and we often travel to events all over West Bloomfield, Detroit, Novi, Brighton, Flint, Ann Arbor, Commerce, Milford, Bloomfield Hills, Birmingham, White Lake, Highland, Hartland, Howell, Ypsilanti, Dearborn, Dearborn Heights, Rochester, Rochester Hills, Auburn Hills, Pontiac, Waterford, Lansing, Fowlerville, and anywhere else in between.

We have also traveled to Seattle, North Carolina, Iowa, Ohio, and Wisconsin to do balloon installations: If you aren't sure please schedule a consultation call!

A retainer is due to hold your date and then an agreement with our order details and invoice will need to be signed to finalize. Your event will not be on our calendar until both payment and agreement are received.

Our invoicing system is all completed online and accepts all cards

Your retainer is due at the time of reservation

Final payment is typically 60 or 30 days prior to your event date

The outpour of love from clients and even random strangers who want to show us love when at an event is astounding! People will ask how they can buy us a coffee because of how hard they see us working touches our hearts!

Client or stranger: You can tip us on your invoice before completing your final payments, or via venmo @rockinrobotpartyco or on cashapp $rockinrobotpartyco

Usually we use tips to buy coffee or food after a job well done!